Refund Policy

Initial video/phone consultations booked through GativCare are free of charge, so no refund is applicable.

If you engage GativCare's coordination services (visa assistance, travel planning, hospital introductions) and cancel before any work has begun on your case, you are entitled to a full refund of any coordination fee paid to GativCare directly. Once visa processing or travel bookings have started on your behalf, fees already incurred with third parties (visa authorities, airlines, hotels) are non-refundable.

Treatment costs are billed and collected directly by the treating hospital, not by GativCare. Refunds for cancelled or postponed treatment are governed by that hospital's own refund policy, which will be shared with you as part of your treatment plan before you make any payment.

Email care@gativcare.com with your name and booking details. We aim to respond within 2 business days and, where a GativCare-collected fee is refundable under this policy, process it within 7–10 business days.